I am a professional videographer. I am also a consumer. And when I contemplate making a purchase – especially a big one – I often browse reviews to get a good sense of what is thought about the company (companies) that offer that product or service I intend to buy. And rather than trudge through a lot of printed content, I find video testimonials to be more compelling. Let’s unpack the reasons why.
First, while it would be relatively easy to put your CEO or other key exec in front of a camera (which I do regularly, by the way) this kind of video – while valuable – can sometimes come across as biased. However, by augmenting the business “talking head” videos with customer testimonials, viewers will have a chance to see two perspectives. This goes a long way in helping consumers make informed decisions.
So how do you develop the testimonial video? There is little doubt that if you run a credible company, you likely already have them in writing. So, let’s make contact with a few of these folks and ask if they’d be willing to share their thoughts in front of a camera. “Whoa now…you want me to talk on camera?!?” That will be the response you’ll get quite often, but you will find some willing to do it. I know from experience that being in front of a camera is not natural, but one of my gifts is getting interview subjects comfortable to the point that they actually liked the experience – at least once it was over!
Now that you’ve found a few folks willing to do it, you will want to ascertain in advance what they will say. You will want subjects that convey an easy-going manner that will help make what they say sincere and credible. And while coaching is OK, we don’t want to put words in the subject’s mouth. The last thing you want to do is have the testimonial come off as contrived. You will lose viewers quick, and you only have 4 to 6 seconds to grab their attention in the first place, so don’t screw this up! And…NO TELEPROMPTERS!!!
Why am I watching your video? It’s a good, fair question. Remember what I said about the 4 to 6 seconds. In short order, you need to provide the answer to the “why.”
Asking your interviewee the right questions will help elicit the right responses. These questions might include:
- What prompted your investigation in the first place? What was the solution you needed?
- How did the product/service solve your problem?
- What would you like to share about the positive experience using the product/service?
Stay away from questions that allow “yes” or “no” answers in order for the responses to be useful, detailed and allow the freedom for your interviewee to talk specifics on how your product/service met or exceeded their expectations. If a potential customer watching the testimonial can feel how overwhelmed or frustrated your subject was before they discovered your product or service, seeing how your business has helped them to reach their ideal resolution can be extremely persuasive.
Be sure to use “cutaways,” where “b-roll” of your organization can be integrated into the testimonial. This does two things: It creates natural breaks in the interview where your subject can pause and easily move into another line of thought. And it also allows for a more engaging video by having more than just the subject to watch. Remember our short attention spans!
Finally, these days, it can be very tempting to just whip out a smartphone and start shooting. However, working with an experienced video production company will help you to produce a well-crafted final product that will appeal to your ideal audience and deliver a solid ROI.
First Impressions Video has the creativity, experience and tools to ensure that your testimonial grabs attention for all the right reasons. We use a variety of techniques to do this, including implementing a comfortable shooting environment, selecting an ideal soundtrack, and seamlessly integrating relevant cutaway footage to enhance the overall production quality of your video.
We know how to get the most out of your featured clients or customers, who might not have spoken in front of a camera before. The result is therefore much more likely to appear authentic and believable, which is ultimately the goal of every successful video testimonial.
Competition could never be more fierce! But having a well-designed testimonial video can help punch through the clutter and deliver excellent return for dollar invested…and set you apart from your competitors!
Let us help you with your next testimonial video! Click here and go to “Request A Quote.” Complete the form and we’ll get right back to you…promptly! And remember, great video does NOT have to break the bank!
~TRW
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